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What's an e-Book?
An e-Book, or electronic book, is a digital book that you can read on
a computer screen. Some e-Books can also be read on an electronic device
such as a Palm or other handheld computer but at this time we do not
offer any titles for handheld devices.
Are e-books available for download to
all customers?
We sell e-books to customers in all countries but our e-Books are only
available in English at this time.
How do I read an e-Book?
To read an e-Book, you must have an e-Book reader. A reader is the free
software that must be installed on the computer or device to which
you download your e-Book in order to read it. You can purchase an e-Book
from us at any time, but you must have a reader installed on your computer
before you can view an e-Book you have bought. You can download Adobe
Reader for free at www.adobe.com.
Once you have placed your order, you will receive an email message containing
a link to follow. This link will take you to a page where you can download
the e-Book that you've purchased to your installed reader. (If you misplace
the e-mail containing this link, don't worry, you can get to the download
page by requesting a new email from us. To do that, just contact enquiries@kieldercomputers.co.uk
with your order details.
How long will my e-Book download link
be valid?
We guarantee that your download link will be valid for 24 hours from
the time you purchase your e-Book. Of course, once you download your
e-Book, it will automatically be saved to your Adobe Reader Library so
that you can read your e-Book whenever you like. Once you receive your
email with the download link in it, we recommend that you download your
e-Book so that you can begin reading it immediately.
What if I lose my e-Book download link?
If you lose the email containing your e-Book download link, don't worry,
you can get to the download page by requesting a new email from us.
To do that, just email enquiries@kieldercomputers.co.uk with your order
details.
Why do I have to activate or certify my
e-Book reader?
The first time you download Adobe Reader, you will be asked to certify
it. Activation and certification are similar to the activation process
you might follow when you get a new credit card, it allows you to make
transactions.
For Adobe Reader, once the installation of the software is complete,
an icon should appear on your desktop. Double-click the icon to open
Adobe Reader. You will be asked to certify the reader the first time
you use it. Simply click the "Certify Now" button to certify
Adobe Reader.
Which versions of Windows are compatible
with Adobe Reader?
Adobe Reader can be installed on any version of Windows except for Windows
3.1x.
Which versions of Adobe Reader are compatible
with our e-Books?
Adobe Reader v5.x and above are compatible with our e-Books. We strongly
recommend Adobe Reader v6.x to ensure you have all the latest features
available in your e-Book reader.
Can I read e-Books on my Macintosh?
Yes, Adobe Reader is compatible with Macintosh operating systems.
Can I copy or print an e-Book?
The usage of e-Books is controlled by Digital Rights Management (DRM
for short). The publisher of the book Kielder Computers Ltd sets up
a DRM configuration that dictates the number of downloads that can
be performed, and whether or not the printing and forwarding of this
material is allowed (irrespective of whether or not it is reference
material). Some publishers are prepared to let their e-Books be printed
or copied, others are not, Kielder Computers Ltd currently allows its
e-Books to be copied and printed.
Is it safe to download e-Book readers
and e-Books?
Yes. You will not download a computer virus or any other malicious file
when you download e-Books from us or e-Book readers from Adobe.com. Additionally,
Adobe Reader has built-in security and encryption features to protect
against copyright violations.
Can I return an e-Book?
You can return an e-Book within 14 days of purchase. All our products
include a 14 day 100% customer guarantee.
Why should I read e-Books?
You can read them immediately, without having to wait for the title to
be dispatched to you and you can take them with you anywhere you take
your laptop. Adobe Reader offers useful features such as highlighting
and searching.
Glossary
Adobe Reader: Adobe's free software program for displaying and
reading e-Books on PCs, Macintosh computers and laptops.
Dedicated Reader Device: Hardware, such as the Franklin eBookMan,
that is specifically designed for reading e-Books. At this time we do
not offer any titles for these devices.
Download: The process of copying a file from the Internet onto
your hard drive. The length of time needed to download a file depends
on the size of the e-Book you order and the speed of your computer's
modem.
DRM: Digital rights management (DRM) systems help protect the
copyright of materials by defining how the content can be used. These
rights are determined by the publisher.
e-Book: A book in digital format. Depending on the specific format,
the e-Book can be read on a computer, PDA or dedicated reader device
with the proper software.
Format: A particular way to store information on a computer.
You may need special programs to read certain formats, such as Adobe
Reader to read PDF files.
p-Book: The term used by the digital world to describe books
in print form. E-Books are digital and p-Books are printed and bound.
PDA: Personal digital assistants (PDAs) are handheld devices
that can be used for a variety of tasks, depending on the model type.
With the right software they can store and display e-Books. At this time
we do not offer any titles for these devices.
PDF: Portable Document Format (PDF) is a format developed by
Adobe Systems that allows documents to appear on your computer just as
they would in print.
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