Frequently Asked Questions

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Image, Colour & Style Training

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Image, Colour & Style Consultant Supplies

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• How do I get in to the online catalogue?
• Who can register?
• Do I have to do the 'colour in a box' training or the face-to-face training with you before I can buy colour supplies?
• I do not have a business yet. Can I register?
• How do I order online if I don't want to apply for 'wholesale' rates?
• Can you send me a printed catalogue?
• Product pricing
• I am outside the UK. Can I order from you and how can I pay for my products?
• Can I order samples?
• How do I order swatch wallets?
• Do you offer a discount for ordering a larger number of wallets and drapes?
• Do I have to order all the same fans/wallets or drapes to qualify for the discount?
• Can I order just one individual drape?
• How much will the shipping be?
• How long will it take to ship my goods?
• Payment methods
• Can I use PayPal or direct debit?
• I don't have a credit or debit card to use
• Do you take telephone orders?
• My Visa card does not have one of those security numbers (the 3 digits) on the back
• Can you send me extra items and charge my credit card with the extra amount?
• Can you ship directly to another address?
• What I if need to return something?
  

How do I get in to the online catalogue?

• If you are already registered for access to the online catalogue just login
• If you are not yet registered, apply for access

Who can register?
Registration is open to image, colour and style consultants who want to use drapes, capes, etc. to supply colour / style consultations and colour swatch wallets to their customers.

You may run a related business and want to provide a more personalised service for your customers by adding colour advice; our client list includes hair stylists, beauty therapists, boutique owners, florists, wedding dress shops, and jewellery retailers.

Do I have to do the 'colour in a box' training or the face-to-face training with you before I am able to order any supplies?
There is absolutely no requirement to buy anything at all from us before you can order supplies! The only requirement to order supplies at wholesale prices is that you register with us first - it's totally free. Apply for access

I tried registering. Since I work as an independent image consultant and do not have a business registered yet, will I not be able to do so?
There is no requirement to have a registered business. We love to help independent consultants like yourself so just ignore the 'Company' details box and tell us about your training and current business in the 'Additional Information' box.

I'd like to know how to order drapes and a colour wheel online if I don't want to apply for 'wholesale' rates?
You can order Ladies' and Men's seasonal wallets and fans, plus the Ladies' safe tonal wallets and a small colour wheel, all at full retail prices if you want to.

All other items for image consultants, i.e. drapes, large colour wheels, capes, etc. are only available in the wholesale area at wholesale prices. We also offer a full range of colour swatch wallets - you can see them all at a glance here - prices are available inside the wholesale catalogue.

Can you send me a printed catalogue?
Our catalogue of supplies is available online only. A printed version of this catalogue is not available. The costs of this would be astronomical and we would have to pass those onto you! The online catalogue provides full descriptions plus colour photographs and prices of all our products but if you need further information about any items, just contact us.

Product pricing

• All product pricing is quoted in GB pounds sterling, excluding taxes unless stated otherwise
• Any applicable taxes such as E.U. VAT and shipping costs are calculated and itemised at the checkout
• Orders placed outside the E.U. may be subject to Customs taxes. Please contact your local Customs office for details.
• Calculate the costs in your own currency - use the personal currency assistant for up-to-the-minute currency conversion
  

I am outside the UK. Can I order from you and how can I pay for my products?

• We ship anywhere in the world, except Japan *
• Buy online using our secure payment system using your credit / debit card
• You will be debited in your own currency

Your credit / debit card statement sent to you by your card issuer will show your purchase in your local currency. Some card issuers also print the exchange rate they applied to the transaction. We recommend you use the personal currency assistant for up-to-the-minute currency conversion information.

Orders placed outside the E.U. may be subject to Customs taxes. Please contact your local Customs office for details. Before you place an order, read this

Can I order one of each type of swatch pack in, say, Spring colours to compare and see which ones I like and would feel most confident in using?
To help keep costs down, we don't send out samples and will charge a 20% restock fee for any returns which are in re-saleable condition.

To help you make your decision, the online catalogue carries full colour photos and descriptions of all the swatch wallets and fans, plus you'll be able to print off a list of all the swatches contained in every single wallet. And feel free to contact me to talk through any questions you might have.

How do I order swatch wallets?
If you are purchasing colour fabric fans or swatch wallets, use the additional order information box on the order summary page at the checkout to specify additional order information.

For example, if you are ordering 15 Ladies' Seasonal Wallets - 5 of which are Spring, 8 Summer and 2 Autumn, add 15 Ladies' Seasonal Wallets to your shopping cart, then at the checkout type 'Ladies' Seasonal Wallets: 5x Spring 8x Summer 2x Autumn' in the box provided.

This allows total flexibility for you whilst making sure you don't miss out on the quantity discounts on all the swatches and fans you purchase. Just select the wallet types you want from the catalogue list and click on 'add to cart'.

Take a glance at the full range available.

Do you offer a discount for ordering a larger number of wallets and drapes?
We offer quantity discounts:

• when you order 10 or more fans or wallets
• when you order 20 or more drapes

The shopping cart will automatically apply the discounts when you set the quantity of each product. If you need a reminder of the volume discounts available, you can click the quantity discount link in the shopping cart.

Do I have to order all the same fans / wallets or drapes to qualify for the discount?
Not at all. You can mix them up. For instance, to qualify for the discount on 10 seasonal fans, you could order 3x Winter, 3x Summer, 3x Spring and 1x Summer (or whatever combination you need).

Can I order just one individual drape?
Absolutely. There are no minimum orders on any of our products.

Just visit the Drapes Catalogue inside the wholesale area for a full list of every drape that is available, and make your selection.

How much will the shipping be?
Shipping costs are calculated by weight and destination, and are itemised at the checkout.

Please make sure you select the correct shipping option from the drop-down box at the checkout:

• UK delivery
• European delivery (excluding UK)
• Australia
• North America
• South America
• Middle East
• Other International delivery

If you have not paid enough to cover shipping to your part of the world we may cancel and refund your order. You will then have to input a replacement order with the correct shipping option.

Orders placed outside the E.U. may be subject to Customs taxes. These are not included in our shipping costs. Please contact your local Customs office for details. Before you place an order, read this

How long will it take to ship my goods?

• UK deliveries are despatched 1st Class Royal Mail and you should receive these within 2 to 3 working days
  
• International deliveries are despatched Royal Mail Air Mail and you should receive these within 5 to 10 working days. Other delivery services such as TNT or FedEx are sometimes used at our discretion

Despatch times may vary from those quoted above depending on stock availability but we will notify you by email should there be any delays.

When ordering drapes in quantities of 20 or more please allow 5 to 7 working days for UK delivery and 8 to 14 days for international delivery. Style drapes are generally made to order and delivery is usually within 3 weeks.

Payment methods

• Accepted payment methods are Visa, Visa Debit, Mastercard, Delta, Maestro, and Solo, and PayPal
• Cheque payment is not available

All orders are despatched subject to card payment authorisation by the bank. The authorisation is processed in real time at the checkout when you click to pay. Should there be a problem with your payment you are notified immediately, on-screen. Additional manual security checks are sometimes required before the order is despatched.

All our prices are quoted in GBP (Great British Pounds sterling) and your credit card supplier will convert this to your own currency at the rate prevailing on the date of your transaction. You can check this at www.xe.com

The payment will appear on your credit card statement as 'Kielder Computers Ltd'.

I'm worried about on-line ordering as I had a lot of spam from previous companies doing this. I would really like to purchase your products. Can I use PayPal or direct debit?

• We don’t offer direct debits
• You can certainly use PayPal and this choice is available at the checkout

I can reassure you that we would never pass your details on to anyone else so the only email newsletters you may receive would be directly from me, and you are free to unsubscribe from those at any time.

I tend to send out a newsletter to wholesale catalogue subscribers only when we have some important news, i.e warnings of imminent price increases, probable delays in deliveries due to postal strikes, and special offers on colour supplies.

WorldPay are our online Banking providers. They are part of the Royal Bank of Scotland and follow the same policy as us - they will never pass your details onto a third party.

I don't have a credit or debit card to use
I'd like to order. Do I need to do this online or can I just send you a cheque?
If your cheque guarantee card has a Switch, Maestro, Solo or Visa Delta logo on it, then you can use it online at our website to purchase your wallets. We do not take cheques.

Can I telephone you with my order?
This is an automated online ordering system, designed to help keep your costs down. If we employed staff to take your telephone orders, we would have to put our prices up. If we have to take an order over the telephone and input it here in the office, there will be a 20% surcharge to meet staff and administration costs.

NEW SECURITY CODE REQUIRED FOR ALL INTERNET PURCHASES
You should also be aware that, from July 2008, YOU will have to input a new security code / password when you order anything online (from any retailer anywhere, and not just us). Read more. This now precludes us from taking your order over the telephone as you should not be telling us (or anyone else) what your security code is! And that's exactly why the banks have come up with this new idea!

The problem is that my Visa card does not have one of those security numbers (the 3 digits) on the back
We've checked with our bank and they say,"A security number is mandatory on all cards issued with a valid from-date of 1 January 1999 or later."

Perhaps you could talk to your bank about issuing you with a new card to enable you to place internet orders, where most shopping cart systems (like ours) ask for this extra bit of security.

Can you send me extra items and charge my credit card with the extra amount?
Because of the contract with our payment providers we are not allowed to keep your credit card details at all, so are unable to charge your card with any extra amounts. You will have to place a new order for the items you now want.

Can you ship directly to another address?
We are not allowed to accept payment from one address and ship to another; this is the contract with our payment providers.

What if I need to return something?

• If the goods are damaged or we have inadvertently sent you the wrong item, we will replace them for you as quickly as possible.
• If you have ordered the wrong item, we will charge a 20% restock fee, as we assume that all our buyers are professionals and know what they're ordering! Shipping costs will not be refunded.
• Please read our full terms for returns and refunds

International buyers
Read this BEFORE you place your order
Please note that you are responsible for any taxes or fees which may be charged by your own country's Customs office:

• If you refuse to take delivery of our package because you decide not to pay these fees, your Customs office may charge us a fee - which we will pass on to you
• The courier company may also charge a further fee for returning the package to the UK - again, we will pass this fee on to you
• Customs and/or courier fees are in addition to the 20% restock fee mentioned above

It might work out cheaper in the long run to pay the Customs taxes!

We are unable to offer any advice on what your Customs taxes or fees may be. Please contact your own country's Customs office directly.

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We offer friendly help and advice, too!
We are always adding more photos and better descriptions for all the items listed so if you can't find what you're looking for, or you're not sure what something really is, then contact me and I will do my best to help you.

Inside the wholesale catalogue there is also a video showing you the colour swatch wallets and how to show your clients how to use them!

Read testimonials from happy customers.

Apply for access to wholesale supplies To purchase image and colour consultant supplies from our online trade catalogue at wholesale prices you must first register your company details and apply online. This is totally free but is only open to consultants working in the image, colour & style related industries. Apply online - your application will be processed within 5 working days. Access is granted subject to status. You do not need to have trained with us to purchase wholesale supplies! There is no minimum order You pay online when you order We do not take telephone orders - read more We ship anywhere in the world The online credit / debit card facility debits you in your own currency (according to your credit card company's exchange rate on the day of the transaction). "I just received my drapes and they are wonderful. Thank you." MJ, Virginia, USA (Jan 06) More testimonials

Looking to train as a new Image and Colour Consultant or perhaps update your existing skills? Find out more about our independent image, colour & style training options.

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Image, Colour & Style Training

Complete colour analysis training kit | Advanced colour analysis training kit Ladies Style training kit | "Mindset, motivation & marketing" course Training course live events

Image, Colour & Style Consultant Supplies

Wholesale home | Customer feedback | FAQ Apply for wholesale access | Trade login

Frequently Asked Questions

What is colour analysis? | New to eBooks? Training FAQ | Self-study FAQ | Colour supplies FAQ